about us_why different

Why we are Different?

 

LEADING PIONEER

PROFESSIONAL TEAM

CHINA OFFICE

EXPERIENCED PARTNERS

EXPERT LOCAL GUIDES

COMMITTED NATIONAL GUIDES

TOUR PROGRAM

HELEN’S CHOICE

GUARANTEED DEPARTURES (Vietnam)

GUARANTEE DEPARTURES (China)

YANGTZE RIVER CRUISING

LOYALTY REWARDS PROGRAM

ALWAYS VALUE FOR MONEY

ACCOMMODATION

MEALS

GROUP TOUR INCLUSIONS

 

LEADING PIONEER

We are a respected market leader and one of the longest established tour operators in Australia. Since celebrating our 25th silver anniversary in 2012, Helen Wong’s Tours continues to craft a seamless tour program and deliver the best travel experiences to our clients. It is our commitment to reward you with exceptional holiday experiences that we believe will exceed your expectations.

PROFESSIONAL TEAM

One of the main ingredients in transforming a good holiday into a great one is the PEOPLE… people at your destination and the people behind the scenes totally dedicated to ensuring your journey is a wonderful and rewarding experience. We are proud to have an invaluable team of professional travel consultants who oversee every aspect of your holiday and provide exceptional customer service and advice to every client.

CHINA OFFICE

We are committed to excellence and are proud that, since 1996, we were the first wholly Australian-owned tour company with a dedicated office in China. Our China office provides 24 hour access and support for our travelling clients. We maintain a comprehensive presence throughout the country which enables our local team to provide maximum efficiency and attention to every client. 

EXPERIENCED PARTNERS

We are committed to excellence and work together with the most professional operators in China, Vietnam, Cambodia, Laos and Myanmar. We maintain a comprehensive presence throughout the region to ensure you receive the best on-the-ground support, enabling us to deliver maximum satisfaction and attention.

EXPERT LOCAL GUIDES

We are privileged to have assembled a team of responsible, knowledgeable and delightful local guides who, over many years, have welcomed our travellers and provide them with the best insight into the attractions and history of the destination.They continue to provide and invaluable service and all possess an appreciation of the high standards we expect to ensure the complete satisfaction of our clients. They are always keen to share their wealth of knowledge, experience and unequalled understanding of the local culture and customs with a commendable sense of pride. 

COMMITTED NATIONAL GUIDES

All tours with a minimum of 10 people will be provided with a professional English speaking National Guide to accompany the group throughout the tour. Your National Guide will be committed to ensuring your holiday runs smoothly and will personally
attend to any need that may arise.

TOUR PROGRAM

With over 25 years organising tours, you can be assured that each program is carefully crafted to highlight the iconic sights and diverse culture of every city in your itinerary. We are proud and delighted to introduce our 2013/14 program that reflects the ever-changing travel trends of the destinations and the chance to experience the culture, history, cuisine and beauty of the regions.

HELEN’S CHOICE

Includes a range of fascinating activities and experiences in addition to your daily sightseeing. All activities are stated in each itinerary and have been personally selected by Helen to represent real value for money. Whilst other operators may ask for extra payment, Helen has included every unique experience in the 'Helen's Choice' range at no extra cost. Exceptional value-added activities that guarantee our tours through China and Indochina are unequalled. 

GUARANTEED DEPARTURES (Vietnam)

It is essential that you can book with confidence knowing that we have guaranteed ALL departures with a minimum of 6 people. Please check our website or call our friendly Reservations Team for the latest updates and information on tours that are guaranteed to depart.

GUARANTEED DEPARTURES (China)

Book with confidence knowing that we have guaranteed ALL departures dates with a minimum of 2 persons on selected tours. The specific tours are easily identified by the 'minimum 2 persons' symbol. Programs without the symbol have a selection of DEPARTURE DATES that are also guaranteed for 2 persons and are UNDERLINED for easy recognition.  

YANGTZE RIVER CRUISING

Your 5 star Victoria Cruise offers an outstanding and professional river cruising experience and with Helen Wong's Tours you also enjoy the ‘Boutique lifestyle’ upgrade. Our uncompromising inclusions extend to a guaranteed cabin on the Executive Deck, access to the Executive Lounge, 'Happy Hour' free house wine, beer and soft drinks before dinner, award winning dining experiences and a personal level of service and comfort that is unrivalled. All this as you sail by beautiful scenery that takes your breath away.

INTIMATE GROUP SIZE

The delight of meeting new friends and sharing memorable holiday experiences is why many people choose to book a group tour. Often if a group is too large, the personalised service given to each tour member and the friendly interaction between the group and local guides can be difficult to achieve. We take particular care to limit our series group tours to a maximum of 25 people and thereby guarantee that you will enjoy a more personalised journey with Helen Wong’s Tours.

LOYALTY REWARDS PROGRAM

As a gesture of thanks and recognition for our valued clients, your membership will be automatically activated once you have booked and fully paid for at least one series group tour with Helen Wong's Tours. Your personalised card will be issued and as a member, you will be eligible to receive fantastic savings and exclusive offers when you book your next group holiday with us.

ALWAYS VALUE FOR MONEY

Our advice to our clients is simple. When comparing our tours to our competitors, do not compromise your holiday enjoyment and satisfaction by settling for a tour based on ‘price’ only. We understand that price plays an important role in determining your choice, BUT you must carefully compare the components before making a decision. After 25 years, we are confident that our experience, reputation and quality product range will stand out as the one that provides genuine value for money.

ACCOMMODATION

We have selected an impressive range of hotels that have been carefully chosen for their quality, ideal location and comfort. Where you stay is an essential element in our programs and each hotel is listed on your itinerary. They are not an 'indicative idea' but represent our firm commitment that you know exactly where you wil stay and what you have paid for. Reconsider operators who only suggest 'indicative' and 'or similar' hotels in their itineraries as you will not know where you will be staying until you get there.

MEALS

All group tours include daily breakfast and lunch. Your evening meals will be more flexible as we have included only one dinner in each city to allow you the freedom to discover local gastronomic delights to suit your taste and budget. Most of our hotels serve a buffet style breakfast while others in more remote regions may provide a choice of set western or Chinese breakfast.

GROUP TOUR INCLUSIONS

Air travel, share twin accommodation, transportation, most meals, sightseeing and evening entertainment as specified in the itinerary, entrance fees, service of professional English speaking tour guide, visa fee for Australian passport holders,  travel kit and bag. Also includes airport taxes, security charges and fuel surcharges which are subject to change. Please refer to individual itineraries for reconfirmation of inclusions.  

 

 

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